1. Introduction
LICO GmbH was founded 1956 (1947 as a private business)
as industrial rep and distributor supplying goods and services
to the electric, electronic and machinery industry The quality
standards of our performance have been documented by ISO 9002
in 1996 and have been extended steadily for the benefit of our
staff, customers and suppliers.
Our present business activities with a total of about
26 employees - 20 in Kledering/Vienna, 5 in Budapest and one
in China - covers 4 departments, which are divided into profit
centers.
Automated computering, Desktop Publishing, Controlling,
data bases, frequent and up-to-date customer information system
are widely used. A newly renovated 50.000 sft plant will support
all the activities.
It is of prior importance to maintain a fair partnership
to customers, employees, owners and suppliers on a long term
basis. Good personal relation with our employees, staff of customers
and suppliers is one of our main targets.
2. Quality policy
The corporate target is stated in continuing business
and aquisition of profits. This can be only accomplished by having
satisfied customers, suppliers, employees and owners, coupled
with well founded business success. With our services and efforts
we strive to satisfy the needs of customers as well as main suppliers,
support their productivity and marketshares positively and give
our employees a safe job.
* personal engineering and assistance at standard
solutions
* personal assistance, planning and supervision for individual
solutions
* Delivering the agreed goods in time, quality and and quantity
* fair pricing, high performance for value and service for the
customer
* Identification with the targets of our customers and main suppliers
* Maintainance of our financial stability
* by utilizing products purchased from LICO shall:
a, support our customers with a high advantage of productivity
and yield as a
major part of the overall performance
b, support our representations in securing and increasing market
shares
and developing new products
3. Corporate goals:
Successfully keeping up the partly decades-old-leading
representations by using the continous improving process (KVP),
using the well established in- and outside knowledge and efforts,
leading and enlarge the deep and positively communication to
customers and representations.
The management declares the partnership to customers,
representations, employees and owners on a fair and long term.
The management and the staff are fully aware and concious
of the responsibility towards to satisfied customers and always
bear the importance of this in mind..
4. Principles of Quality:
The management has the following obligations:
* first and foremost to maintain the continuity of
the company and secure the posts in
the company and in customer service
* to give the employees guarantee of a secure working environment
* to give the customers and representations the guarantee of
competence, success
and durability
* to be always available for customers, representations and staff
* to improve always the qualification and personality of our
staff
* to maintain and increase the quality-guarantee of i.e. ISO
9000
The staff has the following obligations:
* to further teamwork and good customer relation through
a sense of responsibility
* to realize and carry out satisfactory the customer needs
* to be able to think and act with a view not to detail only
but to the project and company development as a whole
* to participate successfully in training and development projects
* to maintain up-to-date economic accounts for customers, representations
and management
* to report immediatly in written form any reclamations arising
and to cooperate in finding a sufficient and permanent solution
for this style of complaint
* to work as well independently as well teamoriented in the KVP
process
Vienna, the 21.05.1996, the Management |